This policy applies to products and services sold by Family Adventure Plans LLC under the Family Adventure Plans brand.
1. Free trip requests
Submitting the family travel questionnaire is free and does not obligate you to purchase. If we confirm that the trip is a fit, you will receive the recommended package, final price and estimated delivery date before payment.
2. Custom-plan cancellations
- Before payment: You may decline or allow the payment offer to expire. There is no cancellation fee.
- After payment but before work begins: Contact us within 24 hours. If personalized research or writing has not begun, we will issue a full refund to the original payment method.
- After personalized work begins: Custom-plan payments are nonrefundable because research, writing and planning time are reserved specifically for your family.
- If we cannot complete the accepted work: If Family Adventure Plans LLC cancels before delivering the plan, you will receive a full refund for the undelivered service.
A change in your vacation dates, destination, group, reservations or ability to travel does not create a refund right after personalized work has begun. Contact us as soon as possible and we will explain whether the existing work can reasonably be adjusted within the original scope.
3. Ready-to-Go digital plans
Ready-to-Go plans are digital products delivered or made accessible after purchase. Sales are final once the file or access link has been delivered, except where applicable law requires otherwise.
If you are charged twice, receive the wrong file or cannot open the provided file, email us within seven calendar days. We will correct the delivery problem or issue an appropriate refund when the problem cannot be resolved.
4. Revisions are not refunds
Custom packages include the number of revisions described at purchase. Revision requests must be submitted within seven calendar days after delivery. A revision corrects or adjusts work within the agreed scope and is not a refund or a request for an entirely new trip.
5. Delivery delays
Customer delays in providing requested information pause the delivery timeline and do not create a refund right. If an unexpected delay on our side materially affects the confirmed delivery date, we will contact you to agree on a revised date or an appropriate resolution.
6. How to request a cancellation or correction
Email hello@familyadventureplans.com and include your name, request reference and reason for contacting us. Approved refunds are returned to the original payment method. Bank and card processing times may vary.
7. Consumer rights
This policy does not limit any cancellation, refund or consumer-protection right that cannot legally be waived. If a law applicable to your purchase provides greater protection, that law controls.